Salon Etiquette

On arrival
Please arrive 15 minutes before your first appointment (10 minutes for regular clients) to allow us to take your details, offer refreshments and to give you the opportunity to take a moment to relax before your treatment begins.

What to wear
Loose clothing that can be easily removed is recommended for body treatments, especially to wear following a spray tan. Please bring flip-flops or open-toe sandals to wear after a pedicure to avoid smudging polish. We provide disposable underwear where needed.

Keep us informed
At your first visit, you will be asked to fill in a detailed medical questionnaire. Please complete all sections fully, even if it doesn’t seem relevant, as some conditions and medications can have adverse effects on treatments. Also advise us if on a following visit you have begun trying for a baby, are pregnant, breastfeeding or have developed any new medical conditions, allergies or have started taking any new medications (including over-the-counter supplements).

We want your visit to be a calm and relaxing experience. Therefore we ask that you please switch mobiles off or to silent.

Please avoid bringing valuables into the salon, as we cannot take responsibility for lost or stolen items.

Late arrivals
Please be prompt for your appointment. If you arrive late we will endeavor to fit you in, but to avoid disruption to other clients, your treatment will finish at the original time and full price will be charged.

Cancellation policy
If we are not given sufficient notice to rebook an appointment, we charge a cancellation fee. This will be 50% of the cost of treatment if less than one working day’s notice is given; 100% for missed appointments and those cancelled on the day of treatment.